Ordering, Packaging, and Shipping

Ordering Queries and Requests
If you require assistance please do not hesitate to use the online contact form, located here: Contact, to write to me with your query or request and I will respond within 24-48 hours. 

I am aware that sometimes online contact forms can experience glitches leading to the message not being delivered, so, if you have not heard back from me within 48 hours, please contact me through Facebook Messenger, Instagram, email (lpawcreations@gmail.com), or call me at (780) 851-4825 and I will be happy to assist you.


Payment
Payments are processed through secure Stripe checkout.  They accept all major credit cards as well as Apple Pay.  All prices are in Canadian Dollars.


Packaging
All bracelets and earrings come in their own black gift box with a unique description card.  Necklaces are packaged in cream coloured, button closure pouches and come with their own unique description cards also.  The description cards can do double duty as a gift tag as they are blank on one side.  Bookmarks will be carefully wrapped in tissue paper.  Items are then packaged in a cardboard shipping box with bubble wrap for additional protection. 

My business cards and postcards have been supplied by SecPrint Digital from the UK by Richard Warne.

Shipping Methods
All of my orders are shipped via Canada Post.  Shipping rates are based on the total order weight and will be calculated at checkout.  Within Canada I offer a flat rate shipping option costing just $6 (your order will be sent via Oversized Lettermail).   Please note that this method does not come with tracking or insurance.


Shipment Mailout Standard
Orders are generally shipped out every Thursday morning (orders placed after noon on Wednesday or on Thursday morning will not be mailed out until the following week), but you will receive an email once your order has been shipped.  If you have chosen a shipping  method that has a tracking number associated with it, you will receive that in the shipping email also.


Delivery Standards
Delivery times will vary depending on location of recipient and Canada Post’s delivery load (during certain times of the year, such as Black Friday, Christmas, and Boxing Day, Canada Post experiences higher than normal volumes of mail, therefore, delays in delivery do occur).
The most cost effective options that I have found to ship by are (in Canada) Oversized Lettermail and, for the U.S. and Internationally it is Small Packet Air.

  • The delivery standard for lettermail in Canada is 2 days if you live in a city centre within Alberta; 3 days throughout the rest of Alberta; and 4 days if sent to anywhere else in Canada (however, in my experience this is actually closer to 7 days).
  • The delivery standard for Small Packet Air to the U.S. is 5-8 business days whilst the Tracked Packet Air is 4-7 business days.
  • The delivery standard for Small Packet Air to International destinations is 6-12 business days whilst the Tracked Packet is 11 business days.

Unfortunately, I cannot guarantee delivery dates.

Lost or Damaged Items
I am a small business and because of this I am unable to cover the costs of orders that have been lost or damaged in transit.  Nor can I offer replacements or accept returns of customised items.


You may return an uncustomised item if you initiate the return within 2 days of your order being delivered.  Items must be unworn and in their original packaging.  Return shipping costs (including any additional associated fees) are the sole responsibility of the customer.  Please notify me that you are initiating a return.  Once I have received the returned item in the condition described above you will receive a refund for the item (initial shipping costs will not be refunded).
There is one exception to the no refunds/no replacement policy: if, upon receiving your order, there is an incorrect or missing item, please inform me immediately and include the following information: order #, date of purchase, and photo of the item and I will rectify the issue.